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About the Role
As a customer service representative, you are the first person a client speaks with over the phone, email, and in person. You often take the initial history of the pet and start the appointment process through scheduling appointments appropriately. Job duties also entail handling payments and invoices, working alongside vet techs and assistants throughout the day, assisting with call backs and medication refills, counseling owners on medication administration, cleaning duties, boarding reservations, and general cleaning duties to maintain clean and presentable spaces.
Requirements
Proficient in computer skills, data entry, and managing a schedule.
Excellent customer service with emphasis on client and patient care.
Knowledge of veterinary medicine and/or animal health is a huge plus!
Must be able to multi-task and work in fast paced, often noisy environment.
Must be able to handle adverse smells and not mind cleaning up after animals.
We believe teamwork makes the dream work. We are all cross trained and able to jump in and help where needed! No one is better than anyone else!
About the Hospital
We are a small town, small animal exclusive veterinary hospital. Our motto is "Big City Medicine, Small Town Service." We strive to provide the best care possible within our means, to better serve our community and the animals within.